Refund and cancellation policy

This policy explains when a purchase can be cancelled or refunded and how to ask for it. It is part of our [terms of use](/terms) and does not limit any right you have under Indian consumer law.

Digital reports

Kundli, Kundli Milan, career, yearly forecast and other PDF reports are made for your birth details and delivered as soon as they are generated, so they cannot be cancelled once delivered.

You get a full refund, or a new report at your choice, if:

• you were charged but the report was not delivered to your account within 24 hours;
• the report could not be generated, or is incomplete, because of a fault on our side;
• you were charged more than once for the same order.

If you entered wrong birth details, write to us before you download the report and we will try to help.

Credit packs

If you have not used any credit from a pack, you can ask for a full refund within 7 days of buying it. Credits that have been used, and credits received free (referrals, gift codes or offers), are not refundable.

Premium

• You can cancel Premium at any time from your account. Cancelling stops the next charge; you keep Premium until the end of the period you have paid for.
• We do not refund part of a period that has started.
• If an automatic renewal charged you and you did not want it, ask within 7 days of the charge and we will refund that renewal and end your Premium.

Online puja (e-puja)

• Before the puja is performed: write to us with your booking ID and we will cancel it with a full refund.
• If the temple cannot perform the puja on the booked date: you choose a new date or a full refund.
• After the puja has been performed: the dakshina and samagri have been used, so the booking cannot be refunded.
• Prasad delivery: if prasad was paid for but not dispatched, the prasad charge is refunded. If a parcel is lost or arrives damaged, tell us within 7 days of the expected delivery and we will send it again or refund the prasad charge.

Failed or duplicate payments

If money left your account but the payment failed, or you paid twice, the payment provider normally returns it automatically within 5–7 working days. If it has not arrived by then, write to us with the payment reference.

How to ask for a refund

1. Use the support form and choose “Payment or refund”, or email us.
2. Include your order or booking ID (shown in your orders) and the reason.
3. We reply within 2 working days. An approved refund goes back to the original payment method (card, UPI, net banking or wallet) and usually reaches you within 5–7 working days, depending on your bank.

We do not refund in cash or to a different account.

What a refund does not cover

Panchang, Muhurat and Jyotish content is traditional guidance and no outcome is guaranteed (see the disclaimer). A purchase cannot be refunded because a prediction or Muhurat did not turn out as hoped.