Delivery policy

Almost everything we sell is digital and is delivered to your account online. The only physical item is prasad from an online puja. Read this together with the [refund and cancellation policy](/refunds).

Reports and credit packs

• A paid report is generated as soon as your payment is verified, usually within a few minutes, and is kept in Account → Reports. You can download it again at any time.
• Credits are added to your account as soon as the payment is verified.
• When email is set up for your account, we also email you the receipt.
• If a report has not arrived within 24 hours, write to support with your order ID.

Premium

Premium starts as soon as your payment is verified and stays active for the period you bought. The end date is shown in your account.

Online puja

• The puja is performed at the partner temple on the date you booked. The earliest date depends on the temple's preparation time, which is shown when you book.
• A live stream link or a video, and photo or video proof, are sent to your account and by email, usually within 2 days of the puja.
• Every step (confirmed, performed, proof added, prasad shipped) is shown on your booking page.

Prasad delivery

• Prasad is sent by courier to addresses in India only.
• It is dispatched within 7 days of the puja and usually arrives within 5–10 working days after dispatch, depending on the PIN code.
• The courier name and tracking number are added to your booking page when it is shipped.
• There is no delivery charge beyond the prasad price shown at booking.
• Your address is used only for this delivery and is erased 90 days after delivery.

Prices and currency

Prices are shown in Indian rupees (and in US dollars for some visitors outside India) and include applicable taxes. The price you see before you pay is the price you are charged.